At WhiteClouds, we have a great team that works hard to fabricate and complete your order by hand, with the highest degree of quality. Once you place your order, our team begins the process of creating your order. To cancel your order, you must contact us within 24 hours of placing your order by calling 1-385-206-8700 or email us at support@whiteclouds.com. Any cancellation requests after the 24-hour period will not be accepted.
Even though WhiteClouds takes great care in preparing items for shipment, occasionally there is damage during shipping. If you receive your order and it is damaged or broken, we will gladly replace your items. If you receive the wrong product, we will gladly replace it at no extra cost to you! Please report the damage within 24 hours of receiving the item(s) by contacting us at 1-385-206-8700 or email us at support@whiteclouds.com and we will send you a replacement.
We want you to be 100% satisfied with your purchase so we offer a 30-day money back guarantee on canvas prints. If you don't like your product, simply ship it back to us as per our instructions and we will provide you with a full refund. Contact us at 1-385-206-8700 or email us at support@whiteclouds.com and we will instruct you on how to return your purchase.
Please note that we do not cover the cost of return shipping, it is the responsibility of the customer to cover return shipping costs.
WhiteClouds products are warranted against defects in material and workmanship for 3 full years from the date of shipment. Misuse, neglect or alteration of product is not covered under this warranty. Contact us at 1-385-206-8700 or email us at support@whiteclouds.com and we will instruct you on how to return your purchase. Please note that we do not cover the cost of return shipping, it is the responsibility of the customer to cover return shipping costs.